Furniture Bank Coordinator - Gresham

Position Title: Furniture Bank Coordinator

Reports to: Furniture Bank Manager 

Supervises: N/A

Status: Full time, Non-Exempt 

Location: East Furniture Bank - 464 NE 219th Ave, Gresham, OR 97030

Schedule: Wednesday-Saturday - 8:30 am - 5:30 pm (w/ a 30 minute unpaid lunch) 

Pay Rate: $27.52 per hour (estimated $48,655.36 annually when working scheduled 34 hours per week) 

Anticipated Recruitment Timeline: 

Posted Externally - 05/30/2025-06/12/2025

Phone Interviews - 06/10/2025-06/20/2025

In Person Interviews - 06/23/2025-07/03/2025

About Community Warehouse:

Community Warehouse (CW) is a nonprofit furniture bank that redistributes donated furniture and household goods to neighbors overcoming adversity. Through our furniture banks in the greater Portland metropolitan area and referrals from over 200 partner agencies, the Warehouse helps families and individuals turn their empty housing into comfy homes. Families are able to pick out essential household items that help improve their quality of life at home. We also operate an Estate Store and online store that sell some donated items to support our mission and engage the community in shopping for a cause. 

Do you enjoy staying active and helping people while you work? This is a unique opportunity to work alongside fun, dedicated, caring staff and volunteers for a community-centered organization. Since 2018, Community Warehouse has been consistently rated one of  the 100 Best Nonprofits to Work for in Oregon. Learn more about our mission and services in this short video!

We are dedicated to developing and retaining a diverse workplace and as such, we strongly encourage those who contribute to this diversity to apply. We believe by welcoming differences, encouraging new ideas, listening to and learning from each other, and providing opportunities for personal and professional enrichment, we are better able to serve our community.

Position Summary:

The Furniture Bank Coordinator supports Community Warehouse with daily program operations. This position facilitates the daily intake and distribution of furniture and household items and maintains positive communication with donors, volunteers, clients, and partner agency personnel who visit the Warehouse. This position is for a motivated individual who can work independently and with a team to support donation intake and sort items. This person will also assist the Pickup Drivers to collect donations, as needed. 

This position is primarily based at our East Furniture Bank, however staff are expected to support the program team by covering at other furniture banks and on the donation pickup trucks. 

Furniture Bank Locations: 

Portland Furniture Bank (3961 NE Martin Luther King Jr Blvd, Portland, OR 97212)

West Furniture Bank (9806 SW Tigard St, Portland, OR 97223)

East Furniture Bank (464 NE 219th Ave, Gresham, OR 97030)

Essential Duties & Responsibilities:

General Expectations:

• Provide welcoming, respectful and compassionate service to diverse clientele that utilizes a trauma informed approach

• Answer questions from clients and case managers while adhering to, and upholding, policies and procedures.

• Support flow of client appointments and daily schedule

• Welcome and maintain respectful communications with staff, donors, volunteers, clients, caseworkers, and visitors entering the furniture bank

• Participate in regular meetings and check-ins with Furniture Bank Manager and Furniture Bank team

• Participate in performance evaluations of this position as directed by Furniture Bank Manager

• Participate in and attend department and all-staff meetings and trainings

• Other duties as assigned 

Administrative Responsibilities: (15% of the role) 

• Answer incoming calls and respond to emails regarding appointments, donation inquiries and other furniture bank operations 

• Assist in appointment scheduling, send reminders and review upcoming appointments for accuracy

• Check in clients and caseworkers: complete intake paperwork and data-entry

• Check out appointments, including: complete a walkthrough with clients and case managers, ensure complete and accurate inventory of items selected by clients, process payments of program fees and provide invoices/receipts

Furniture Bank Floor Responsibilities:(85% of the role)  

• Greet donors, screen donations, assist donors with unloading donations from vehicles, write donation receipts and document accurate inventories of accepted items

• Determine if donated items are in working order, and meet Community Warehouse criteria for donations  

• Stock donated furniture items in the furniture bank 

• Sort and stock non-furniture donations (kitchen items, linens, and other household items) in the furniture bank 

• Complete light cleaning, assembly and make minor repairs to donated items as required

• Engage and support volunteers and volunteer programs

• Conduct virtual appointments with clients and case managers

• Assist clients in selecting small household items and then pack fragile items to ensure they will be delivered intact

• Gather all selected items from each appointment, moving items to the appropriate staging area for client transport or delivery pick up 

• Keep the furniture bank clean and organized with a focus on accessibility and safety

• Ensure the outside spaces are clean and organized with a focus on accessibility and safety, including but not limited to; parking lot, facility grounds, storage containers, and trash/recycling areas

• Assist in unloading trucks of donated goods and furniture items

• Assist Enterprise team to identify donated items that can be sold in the Estate Store while being mindful of inventory levels and needs for the furniture bank

• Assist Enterprise team with moving selected items out of the furniture bank, which may include temporarily storing, loading, or unloading selected items for internal transfers 

• Portland only: Assist in mattress recycling program which consists of: accurately recording number of mattresses received for the furniture bank and mattress recycling, loading and unloading recycled mattresses into the pods, supporting mattress recycling drivers with diverting traffic and directing donors to alternative parking locations 

• Assist Pickup Drivers as needed, which could include: driving a company-owned, 20-foot box truck, safely picking up or delivering of furniture to and from Community Warehouse, accepting payment for pickup services and accurate recording of transactions, and ensuring all truck and road safety guidelines are followed at all times

Key Preferred Skills & Experience:

• High School diploma preferred

• Bilingual (Spanish) preferred

• Excellent organization 

• Strong verbal communication and customer service skills

• Ability to move quickly and efficiently from one task to another

• Feel comfortable working independently

• Comfortable using/learning technology (such as Excel, Square, online scheduler & data reporting system)

• Must have clean driving record (preferred)

• Ability/willingness to drive a 20ft truck (preferred)

• Must pass criminal background check

• Ability to work with a diverse group of people

• Ability to work efficiently, think creatively, and maintain a sense of humor

• Thrives in an equity-focused environment that embraces change and growth

• Commitment to the goals and mission of Community Warehouse

• Weekend work may be required

Physical Demands:*

• Ability to lift 50lbs

• Ability to be on your feet moving and lifting 6-9 hours a day

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits:

• Employer-paid insurance premiums - effective first of the month following start date. 

  • Kaiser Health with alternative benefits (massage, chiropractic, & acupuncture) 

  • Delta Dental

  • The Hartford Life Insurance 

• Employee Assistance Programs - effective on the first day of employment. 

  • Provides employees with access to financial and legal advice through BPA Health

• Retirement plan 

  • Employer contributions for all eligible employees

• Work Life Balance  

  • 4- day work week! 

  • Vacations and flexible paid time off

  • Holiday pay and floating holidays

  • One month paid sabbatical at 5-year tenure (in addition to PTO)

• Internal Grown & Development 

  • Training and professional development opportunities

  • Openings posted internally before posted externally 

• Additional Perks 

  • 20% employee discount at the Estate Stores

Instructions on Applying:

To apply, please email Careers@communitywarehouse.org with the following: 

• Subject line: “East - Furniture Bank Coordinator” 

• Attach your resume

• In the body include a response to the following question: 

  • What inspires you to apply for this position at Community Warehouse?

  • How have your experiences prepared you for this role? 

Community Warehouse maintains a Non-Discrimination Policy.  As an equal Opportunity employer, we will not discriminate on the basis of race, color or religion; sex, sexual orientation, gender identity or expression; disability; marital status; citizenship or nation or origin; or veteran status.  We maintain this Policy of Non-Discrimination with respect to recruitment and hiring, promotion and compensation, and other terms, conditions and privileges of employment.  We are dedicated to the development of a diverse workplace and, as such, we strongly encourage those who may contribute to this diversity to apply.